This Privacy Policy explains how SuperOwl ("SuperOwl", "we", "us", or "our") collects, uses, shares, and protects information across our products — the SuperOwl app (an AI phone assistant), SuperOwl Widget (an AI website chat assistant), and SuperOwl Discover (AI-powered local-business search and matching), together the "Services". It applies to businesses that use SuperOwl and, where relevant, to the visitors and callers who interact with a business's SuperOwl assistant.
1. Introduction
We process personal data in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023. This Policy describes what we collect and why, and the choices you have.
2. Information we collect
| Category | Examples |
|---|---|
| Business account data | Your name, business name, email, phone number, service details, pricing, and any calendar or website connections you provide when setting up SuperOwl. |
| Call data | Caller phone number, call duration, and — if you enable the feature — call recordings and transcripts from the SuperOwl app. |
| Chat data | Messages exchanged with SuperOwl Widget on your website, along with any contact or callback details a visitor chooses to share. |
| Discover data | Search queries, stated preferences, and location signals that people provide when using SuperOwl Discover to find local businesses. |
| Usage data | App and feature interactions and credit consumption, used to operate billing and improve the Services. |
| Device data | Device type, operating system, and app version, collected automatically for diagnostics and support. |
| Payment data | Processed by our third-party payment processor; SuperOwl does not store full card or bank details. |
3. How we use information
- To operate the AI phone assistant — answering, qualifying, and booking calls on your behalf
- To power SuperOwl Widget — answering website visitors from your business information and passing callback requests to you
- To provide SuperOwl Discover — matching people's stated needs to relevant local businesses
- To process prepaid credit purchases and usage-based billing
- To provide customer support and respond to your requests
- To improve the accuracy and reliability of the Services
- To detect, prevent, and address fraud, spam, or abuse
- To comply with legal obligations
4. How we share information
We do not sell personal data. We may share information in the following circumstances:
- Matching & Discover: When a caller's or searcher's request falls outside what a business offers, limited information (such as their stated need) may be shared with a relevant business so they can follow up.
- Service providers: Cloud hosting, telephony, payment processing, and analytics vendors who process data on our behalf under confidentiality obligations.
- Legal requirements: Where required to comply with law, regulation, legal process, or a valid governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection under this Policy.
5. Recordings, chats & transcripts
Call recording and transcription are optional features a business may enable in the SuperOwl app. Website chats handled by SuperOwl Widget are stored to provide the business with conversation history and lead details. Where these features are enabled, businesses are responsible for providing any notice or obtaining any consent required by law before recording calls or logging conversations — see our Terms of Service for details.
6. Data retention
We retain business account data for as long as your account is active, and call, chat, and Discover data for the period needed to provide the Services and meet legal or operational requirements, after which it is deleted or anonymized.
7. Data security
We use industry-standard technical and organizational measures — including encryption in transit and access controls — to protect information against unauthorized access, loss, or misuse. No system is completely secure, and we encourage businesses to use strong account credentials.
8. Your rights & choices
Depending on your location and applicable law, you may have rights to access, correct, or delete your personal data, or to withdraw consent for certain processing (such as call recording or matching). You can exercise these rights in the app or by contacting contact@superowl.in.
9. Children's privacy
SuperOwl's business tools are intended for use by business owners and are not directed to individuals under 18. We do not knowingly collect personal data from children through our business-facing Services.
10. Cookies & analytics
Our websites may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings; disabling them may affect some website features.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email, and the "Last updated" date above will reflect the most recent revision.
12. Contact us
For privacy questions or requests, contact us at contact@superowl.in.